Privacy Policy

1. Introduction

This Privacy Policy explains how JaLocal Limited (“JA Local,” “we,” “us”) collects, uses, and protects information when you use the JA Local mobile app and this website (together, the “Services”). JA Local connects tourists, returning residents, and locals with businesses and services across Jamaica.

By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

2. Information We Collect

We may collect the following, depending on how you use the Services:

• Information you provide — such as your name, email, phone number, and account details when you sign up or contact support.
• Usage information — pages/listings viewed, searches, and interactions within the app.
• Device & technical data — device type, operating system, app version, and general log data.
• Location — approximate or precise location, only if you grant permission, to show nearby listings.
• Communications — messages you send us via chat, WhatsApp, or email.

3. How We Use Your Information

• To provide, maintain, and improve the Services.
• To connect you with businesses, excursions, and services you request.
• To respond to your support requests.
• To keep the Services safe, prevent fraud, and enforce our terms.
• To send service-related or, with your consent, promotional messages.

4. How We Share Information

We do not sell your personal information. We may share it with:

• Service providers that help us operate the Services (e.g. hosting, analytics), under appropriate confidentiality obligations.
• Businesses/providers you choose to contact through the app, so they can respond to you.
• Legal & safety — where required by law or to protect rights, safety, and property.

5. Data Retention

We keep personal information only as long as needed for the purposes described here, then delete or anonymize it. Where we are required or permitted to retain records — for example for legal, tax, or fraud-prevention purposes — we keep them for up to 2 years. Support conversations you have with our team are retained indefinitely.

You can delete your account at any time. Deleting from within the app takes effect immediately; emailed requests are actioned within 3 business days, and backup copies are fully purged within 60 days. See Delete your account for the full detail.

6. Your Rights & Choices

• Access, correct, or delete your account and its data (in the app or by contacting us).
• Opt out of promotional messages.
• Control app permissions such as location and notifications in your device settings.

To make a request, contact us using the details below. [Add any region-specific rights required by applicable law.]

7. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Children’s Privacy & Minors

The Services are intended for adults. They are not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will delete it. If you believe a minor has provided us with personal information, please contact us and we will remove it.

9. Changes to This Policy

We may update this policy from time to time. We’ll post the updated version here and revise the “Effective date” above.

10. Contact Us

Questions about privacy, or want to make a request about your data? Reach out and our team will help.