🛟 Help Center

How can we help you?

Answers about the JA Local app, plus a fast line to our team. This site is for information and support — everything else happens inside the app.

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9+Categories in one app
IslandwideCoverage across Jamaica
FreeTo download & browse
iOS · AndroidAvailable on both

Frequently asked questions

Can’t find it? Tap the chat button any time.

🚀 Getting Started

What is JA Local?+
JA Local is an all-in-one mobile app connecting tourists, returning residents, and locals to the best of Jamaica — excursions, transportation, food & delivery, real estate, events, the marketplace, and trusted local services. This website is informational; the app is where you browse and connect.
Is JA Local free to download?+
Yes. JA Local is free to download and free to browse on the App Store, Google Play, and as a direct APK. Get the app →
Which devices are supported?+
JA Local runs on both iOS (iPhone) and Android. You can install it from the App Store, Google Play, or by downloading the APK file directly.
Do I need an account to use it?+
You can browse listings without an account. Creating a free account lets you save favorites, message providers, and keep track of your activity inside the app.

📱 Using the App

How do I find excursions or local services?+
Open the app, choose a category (like Excursions & Activities or Food & Delivery) or use the search bar. Each listing shows details, ratings, prices, and quick contact buttons.
How do I contact a business or provider?+
Every listing has quick-contact buttons — Call, Text, and WhatsApp — so you can reach the provider directly from within the app.
Can I use JA Local anywhere in Jamaica?+
Yes — JA Local is built for islandwide use, including Negril, Ocho Rios, Montego Bay, Kingston and beyond. Listings show their location so you can find what’s near you.
Is the information kept up to date?+
Listings are maintained by providers and our team. If something looks out of date, use the in-app report option or tap the chat button here and we’ll look into it.

👤 Account & Profile

How do I create an account?+
In the app, tap ProfileSign up and follow the steps. It only takes a moment and it’s free.
How do I reset my password?+
In the app, go to ProfileSign inForgot password, and follow the reset link sent to your email.
How do I delete my account?+
You can request account deletion from the app’s settings, or contact our team via chat or email and we’ll take care of it for you.

🏪 Businesses & Listings

How do I list my business on JA Local?+
We’d love to have you. Tap the chat button or email [email protected] and our team will help you get set up and onboarded.
What kinds of businesses can join?+
Tour operators, drivers & transport, restaurants and food vendors, real estate, event organizers, marketplace sellers, and local service providers — all fit the JA Local categories.
How do I update or fix my listing?+
Reach out to our team via chat or email with your business name and the change you’d like, and we’ll update it for you.

🛡️ Safety & Trust

Are listings verified?+
JA Local highlights trusted local links and verified services so you can connect with confidence. Look for the trust indicators on listings.
How do I report a problem or a listing?+
Use the in-app report option on any listing, or contact our team directly through the chat button, WhatsApp, or email. We take reports seriously.
Any safety tips for visitors?+
Agree on details and pricing with providers up front, keep conversations within the app’s contact options where possible, and reach out to us if anything feels off.

🧾 Bookings & Payments

Does JA Local handle payments?+
Many bookings are arranged directly with the provider (by call, text, or WhatsApp). Payment terms depend on the individual provider — always confirm details before you pay.
How do I book an excursion or service?+
Open the listing in the app and use the quick-contact buttons to reach the provider and arrange your booking. Our team is here if you need a hand.
Who do I contact about a booking issue?+
For anything you can’t resolve with a provider, contact JA Local support via chat, WhatsApp, or email and we’ll help.
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